Office 365 Help Page


Catch22 has launched Office365 !

Over the Christmas period, the Catch22 IT team rolled out Microsoft Office365 across the organisation.  Office365 is Microsoft’s most comprehensive collection of applications and services, designed to help you collaborate with others and work anywhere at any time.  This is an exciting change and the first step of a wider Digital Strategy to increase the value of our IT services to improve the ways we work, communicate and collaborate as an organisation.

By 6th Jan we will have moved all email accounts to Office365, and upgraded all Office applications in the cloud (Outlook, Excel, Word, PowerPoint) to the latest Office365 versions. If you are asked to log in to an O365 application then use your Catch22 login credentials.

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What’s new with Office365 ?

Here’s a brief overview of some key features available in Office365.  We’ll be providing access to online training to help you get the best out of all the new features. 

New versions of Office apps in the cloud:

Outlook, Word, Excel, and PowerPoint have been upgraded.  You will find that the upgraded apps are very similar to use.

See later in this email for how to add these app icons to your cloud Taskbar at the bottom of your cloud screen.

New Email Encryption:

We’ve removed Egress and you must now use Office365 encryption to send confidential information via email.
Your service manager will need to inform your counter-parties to expect emails encrypted using Office365.
We’ll be sending out detailed instructions in a separate email.

New Office365 Webmail:

To access your email from any internet browser go to, and log in withyour Catch22 credentials

Access to Office apps in any internet browser:

To access browser versions of Word, Excel, and PowerPoint open an internet browser and go to, and log in with your Catch22 credentials.

You can now view, create and edit Office documents in any browser, and save them into your online One Drive folder. 

One Drive document storage:

If you are using an Office365 app (Word, Excel, PowerPoint, Outlook) you are now able to save documents into an online One Drive folder. 

To find this document again, just open the Office app in the cloud, or in a browser, and click on File, then Open.

Or you can go to in any browser and click on the One Drive icon.

You can share One Drive files with other Office365 users, and several people can edit documents at the same time.

For the time being One Drive is separate from your My Documents folder in the cloud, but we are looking to bring these document stores together.

Note that confidential data should still be stored in the S:, O:, I: or U: drives within the cloud.

Microsoft Teams (coming soon !):

Teams is the latest collaboration tool from Microsoft which provides team chat, online teleconferencing, videoconferencing, screen sharing, and file sharing.  Teams will eventually replace Join.Me and Skype.  We will soon be installing Teams in the cloud and providing access to training.

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Getting started: Hints & Tips

Outlook email on smartphones:

If your Outlook email stopped working on your smartphone after migration to Office365 then you will need to delete your Catch22 email account from the Outlook app, then re-add it.  See the email that was sent out at the time of your migration for detailed instructions or click here for instructions

Finding Outlook and other Office365 apps inside the cloud:

During the upgrade, the Office applications may have disappeared from your cloud Taskbar.  You can find the Outlook icon on the cloud desktop (see example below), and you can find the Excel, Word, and PowerPoint apps by clicking the Start button and scrolling down (ignore any old Office 2016 icons as these no longer work). 

To add the Office365 apps (or any app) to the taskbar do the following:

1)  Find the app in the Start menu to run it

2)  Right-click on the app when it appears on the taskbar

3)  Click on “Pin to taskbar” which will put it on the taskbar permanently

Outlook changes – Focused Inbox:

Microsoft has introduced its “Focused Inbox” which is supposed to highlight the most important emails.  In practice, we don’t think this is a helpful tool, so if you want to remove this from Outlook click on the View menu, then click on “Show Focused Inbox” to add or remove it.  See below for an example Outlook window.

Default File Types options:

When opening Office365 apps for the first time you may see the pop-up window shown below. 
Select the first option: “Office Open XML formats” and click OK.

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Encrypting Emails with Outlook in the Cloud

1) Open the email you would like to encrypt

2) Click on “File” in the top left hand corner

3) Click on “Set Permissions” and Choose the option you would like to use

4) You can send the email with the encryption you have selected, you can check that the encryption is in place by reading the text above the “To…” field which would look like this;

The three options under Encrypt of use to you are;

Unrestricted Access: No Encryption
Encrypt-Only: The Email is Encrypted but nothing is added to stop it being forwarded on
Do Not Forward: The Email is Encrypted and the recipient CANNOT forward it on.

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Encrypting Emails with Outlook Web App

1) Open the email in the web app

2) Click on the three dots at the top of the email

3) Hover over “Encrypt”

4) Choose either Encrypt or Do Not Forward

5) You can confirm the Encryption is in place by finding the message below at the top of the email

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Training For Office 365

Newly released page where you can get training on all of the Office 365 tools. You will find video tutorials and and easy to follow instruction giving you better knowledge on how to optimised your work with office 365.

Click here for training!

How do I find Support for Office365?

For support when using Office365 applications please contact Wanstor on or 0203 319 7025.
If you would like to discuss how to make the best use of Office365 features in your service please contact Catch22 IT on or 01959 578250.

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